Operations Manager, Upper North Island
We are looking for an experienced operational leader from a similar industry to join us.
Location:
Auckland
The role:
We are currently seeking an Operations Manager to join our dedicated, experienced, professional, fun and friendly team. This position is based in our Wiri Branch reporting into the General Manager -Aftersales Operations.
You will be responsible for all aspects of the service and parts teams in the Whangarei, Silverdale, Wiri and Hautapu regions requiring travel. The key focus of this role is to lead and drive operational performance in line with customer expectations and organisational objectives, ensuring that customer experience and our people are at the centre of all decision making.
Responsibilities include:
We are currently seeking an Operations Manager to join our dedicated, experienced, professional, fun and friendly team. This position is based in our Wiri Branch reporting into the General Manager -Aftersales Operations.
You will be responsible for all aspects of the service and parts teams in the Whangarei, Silverdale, Wiri and Hautapu regions requiring travel. The key focus of this role is to lead and drive operational performance in line with customer expectations and organisational objectives, ensuring that customer experience and our people are at the centre of all decision making.
Responsibilities include:
- To achieve seamless reinforcement of sales activity through an absolute commitment to after sales customer service and standards of performance.
- Actively promote and maintain TDX’s commitment to continually improve Health and Safety performance. Caring for our people will be at the at the top of your priority list.
- Hands-on leadership which promotes effective performance and development of all team members. Develop and promote a culture that facilitates teamwork, trust and open communication.
- Motivate staff to provide the highest level of service and work in a team environment.
- Ensure that regular follow ups/reviews are held with key customers and any opportunities for improvement are actioned.
- Manage the regions operational and capital budgets and report on variances.
- Manage the credit process in line with the company policies and levels of authority.
- Take responsibility for the achievement of the after sales budgets for the region.
- Ensure that information flows within the regional group and to key internal stakeholders are accurate and timely.
We are ideally looking for:
- An experienced operational leader, with experience of working at a multi-site and/or regional level, preferably within our industry.
- Demonstrated commercial, strategic and analytical thinking capabilities.
- Ability to visibly lead a team to drive a culture of strong performance, that’s a fun place to work .
- An ability to engage & inspire staff.
- An ability to drive change & innovation.
- The ability to implement and manage process.
- Strong business & financial acumen.
- Network and relationship management.
- A passion for performance excellence.
- Customer focused.
- Proficient in the use of Microsoft Office Suite.
This role offers a great combination of hands-on, day-to-day management as well as a strategic focus for the region.
As Health and Safety is paramount in this industry you will be up to speed with practices and be able to demonstrate this in your work habits. This knowledge will help you to promote the company image in a professional manner as well as provide first class customer service.
What’s in it for you?
We are a fun and supportive team that continuously looks for ways to help you grow and further develop. We are family friendly and can offer flexible work arrangements where possible.
We offer life insurance cover, medical insurance discounts, company bonuses, full personal use vehicle, and supportive Senior Managers that will have your back.
We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.
If you’re keen to be part of a crew like that then we can’t wait to see your application by hitting APPLY NOW.
Interested?
Working with us
TDX Background
New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.
Our culture
TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.
We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.
Career builders
With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.
With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.