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Customer Support Agreements

We pride ourselves in our aftersales teams at TDX and across our nationwide branches, 75 technicians and 5 Product Support Technicians we are fully committed to your fleet uptime.

With 200,000 parts items and access to a global network we guarantee that our commitment to your fleet will not be beaten.

We know that your business goes through peaks and troughs - that's why our agreements are designed to help you manage cash flow.

TDX Customer
Support Overview

WHY?

You want peace of mind. You want to know that your fleet is in the best possible care. You want factory trained experts ensuring you achieve maximum uptime. You want lower total cost of ownership.

HOW?

Individual plans created for your specific needs.
Cost per hour model.
Service reports sent direct to you electronically once the service has been completed.
Dedicated analysis of your machine, operator behavior and machine performance.
Regular fleet reviews.
Pro-active component changes in line with OEM recommendations.

“OUR CUSTOMER SUPPORT AGREEMENTS HELP YOU ACHIEVE MAXIMUM PRODUCTIVITY AND PROFITABILITY”

Blue Agreement
Maintenance program.

Gold Agreement
Total repair and maintenance program.

Main Benefits of a TDX Customer Support Agreement

Quality - Maximum uptime for your machine. TDX has comprehensive sales and service coverage, with nationwide branches, service dealers and fully qualified Service Technicians.
Fixed costs - Maintenance and service costs are known and invoiced on hours used.
Regular visits by TDX Service Technicians - Specialist product knowledge, access to the latest service information, Volvo CE diagnostic systems and Product and Software updates.
The work is always done by TDX qualified Service Technicians trained to the OEM standards.
Factory warranty on all parts.
Safety - Regular maintenance checks reduce the chance of safety related failures.
Minimise your company's environmental footprint - Regular maintenance and preventative maintenance inspections and tools such as MATRIS will assist you to operate machines as efficiently as possible. This means reduced fuel consumption, less CO2 emissions along with reduced wear and tear.

Blue Agreement

With a Blue Agreement you pay a reduced rate for servicing for the duration of the agreement:

Cost per hour that the machine is used and calculated by telematics.
Servicing regime as per OEM using genuine parts.
Servicing report sent direct to you on completion.
Any repairs or additional work communicated and charged separately.
Individual plans based on machine and operating conditions.

What is covered:

All filters, lubricants, coolants and V belts are replaced at recommended intervals, regardless of condition.
Operational download provided (Matris).
Photo report provided.
Notes/photos of defects will be provided, if applicable.
Oil sampling and analysis at regular interval.

“COMPREHENSIVE MAINTENANCE PROGRAM”

Gold Agreement

Only for Volvo machines

With a Gold Agreement you get it all:

Reduced rates for servicing calculated over the length of the agreement
Cost per hour taken from telematics
All Servicing as per OEM recommendations using genuine parts
All repairs due to wear and tear (details available separately)
Individual analysis (including oil sampling) carried out after each service and reported to you
Total fleet reviews

What is covered:

All filters, lubricants, coolants and V belts are replaced at recommended intervals, regardless of condition.
Operational download provided (Matris)
Photo report provided.
Notes/photos of defects will be provided, if applicable.
Oil sampling and analysis at regular intervals.