Service Manager

• Excell in your area of expertise

• Represent some of the biggest CE brands such as Volvo and Yanmar

• Join a successful, supportive, hardworking crew

Who are we?
TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for sales and service of construction equipment, diesel engines, transmissions, generator sets, as well as oil and filtration products.  We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world-class sales and service organisation with our world-class experience and local know-how.

What’s in it for you?
We are a fun and supportive team that continuously look for ways to help you grow and further develop. We are passionate and work together to deliver a customer experience that is flexibleand honest.

Competitive salary, Work use vehicle, onsite parking, life insurance, discounted medical insurance, staff discount on products, and stable secure employment in a well-established kiwi company.

The role:
Reporting to the Regional Operations Manager, we are currently seeking an experienced Service Manager to provide leadership to our service team in our Hautapu branch.

Possessing a high level of motivation and commercial expertise, you will take initiative and be proactive in your approach with customers.  Building rapport and strong relationships with your customers and staff alike, you will pride yourself on being able to motivate others to meet set objectives and regularly exceed performance levels. 

There is a real opportunity to make this role your own and drive continued success with great support and infrastructure to guide you.

Responsibilities include:

• Lead, supervise and manage the day-to-day operations of the Service function, with approximately 10 direct reports.
• Managing, motivating and organising the Service Team to ensure the delivery of timely and high quality technical and mechanical support to customers.
• Daily interaction and connection with our valued customers and staff.
• Negotiation and problem-solving customer and technical issues.
• All job management (set up to invoice).
• Management of workshop labour productivity & recoveries and reporting.
• Manage inventory control on locally stocked spare parts and develop in conjunction with our Supply Chain Team and our Parts Department.
• Ensure all staff understand the warranty process and that it is followed accordingly.
• Monitor all Warranty claims to ensure that they are submitted in a timely fashion and no claims are
• Training, Apprenticeship, recruitment functions.
• Contribute and behave in a way that promotes the safety and well-being of all employees, contractors, and visitors.

We are ideally looking for:

• Someone from a technician background with experience in Service Management.
• Proven ability to lead a team of engaged and high performing team members.
• Sound technical knowledge in construction equipment.
• Proven people management experience.
• Strong administrative skills.
• Well organised, methodical and efficient with high levels of accuracy.
• Understands the importance of great customer service.
• Detail orientated.
• Enjoys a laugh.

If you’re keen to be part of a crew like that then we can’t wait to see your application by hitting APPLY NOW.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.