Warranty Manager

• Join a market leader in sales and service

• Recently awarded Best Managed Companies by Deloitte’s

• We care, we commit, we deliver

Who are we?
TDX (formerly known as TransDiesel), is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for the sales and service of construction equipment, diesel engines, transmissions, generators, and oil and filtration products.  We partner with the civil, forestry, construction, mining, and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler Generators, Perkins Engines, and Allison Transmissions. We are committed to delivering a world-class experience with local know-how.

What’s in it for you?
Get paid weekly, onsite parking, life insurance, discounted medical insurance, staff discount on retail products, and stable secure employment in a well-established and growing company!

The role:
Reporting to the GM – Aftersales you will be responsible for ensuring customers receive correct information with a high-quality service, manage Warranty Department budgets, ensure accurate processing of claims, and be accountable for financial outcomes. 

Responsibilities include:

• Tracking and reporting of warranty claims, management of warranty crediting
• Building positive partnerships with manufacturers and representatives
• Production of technical reports on warranty issues
• Liaise with customers and appointed dealers to manage warranty and CSA repairs
• Actively seek to improve cost recovery from product manufacturers

We are ideally looking for:

• At least 3 years’ experience working in a technical role within the Heavy Diesel or Automotive industry
• Must be able to collaborate with internal and external stakeholders
• Able to work with high levels of pace and energy
• Ability to communicate and train others on the prescribed process to ensure successful outcomes
• Excellent written and verbal communication skills
• Positive and enthusiastic attitude
• Proven use of initiative
• Ability to travel if/when required

It’s people that keep our customers going. If you are looking for a role that will keep you busy, in a company that will grow and develop with you, then you have found your place.

If you’re keen to be part of a crew like us, then we can’t wait to see your application by hitting APPLY NOW.

Interested?

Apply Here

Working with us

TDX Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TDX represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TDX people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TDX offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.